Shipping policy

At Cool Girl, we aim to deliver your favorite fragrances quickly and safely across the UAE. Please read our shipping policy carefully.

📍 Shipping Locations

We currently ship all over the United Arab Emirates (UAE).

🚚 Shipping Partner

All orders are shipped through our trusted logistics partner Zambeel, ensuring reliable and secure delivery.

⏱️ Order Processing Time

  • Orders are processed within 24–48 hours after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

📦 Delivery Time

  • Standard Delivery: 2–4 working days

  • Delivery time may vary slightly depending on your location and unforeseen circumstances.

💰 Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout.

  • Cash on Delivery (COD) is available across UAE.

❌ Failed or Delayed Deliveries

  • If the customer is unavailable or provides incorrect contact/address details, delivery may be delayed.

  • Repeated failed delivery attempts may result in order cancellation.

📞 Order Tracking & Support

Once your order is dispatched, our team or courier partner may contact you for delivery coordination.
For any shipping-related queries, feel free to contact us via our social media pages or support channels.

⚠️ Important Notes

  • Please ensure your address and contact details are correct at checkout.

  • Cool Girl is not responsible for delays caused by incorrect information provided by the customer.